hollywood casino at charles town races operations

Reports needed repairs and/or equipment malfunctions to maintenance or appropriate vendor and follows through to ensure repairs are completed in a timely manner.Ĭommunicates effectively with all departments to ensure operation runs effectively and efficiently. Assists manager with ordering and supply inventory. Monitors par levels and issues replacements before shortages interferes with production, quality or guest satisfaction.

Assists in maintenance of cost control initiatives by ensuring that employees have sufficient supplies.

Informed of all guest functions, events, tournaments, concerts and activities at HCCTR.Ĭoordinates and/or facilitates training new personnel in all departmental procedures and standards.

Provides objective documentation of department employees’ performance for recognition/reward or counseling assists manager in identifying issues related to employee performance for corrective action.

rollaway beds, ground floor, cribs, etc.) and follows up on all guest requests personally to ensure hotel staff completed them to guest satisfaction.Įnsures completion of checklist tasks on all shifts.

Arranges for guest requests to be met prior to guest arrivals (i.e.

Prepares for group arrivals and departures and VIP arrivals. Thorough knowledge of guest loyalty program, to include registration procedure delivers attentive service and recognition to all members. Responsible for supporting compliance to departmental budgets.Įnsures hotel quality and productivity standards are being met in all areas.

Adheres to scheduling with attention to guest satisfaction coordinates any scheduling concerns with manager.

Ensures customer service standards are followed by all team members and addresses issues as they arise.

Supports and administers operational goals and monitors achievement of performance and profit objectives.Įnthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

Responsible for providing guidance and daily supervision to staff for in any department in the Hotel including Housekeeping, Front Desk, and Call Center Schedule: TBD must be available to work weekends and holidays.īenefits: Medical and other benefits, PTO (paid time off), Team Member discounts, Tuition Reimbursement, opportunity for growth and MORE!

$1,500 sign-on bonus (internal applicants not eligible).

An individual could be successful if they possess the following.

Hollywood casino at charles town races operations